if an item is returned to us damaged, worn or in an unsuitable condition, we won’t be able to give you a refund. All items are inspected on return.
Once your return is received and inspected, we will send you an email to notify you that your refund has been processed. Or you will be notified if your return has been rejected.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days.
Late or Missing Refunds:
If you haven’t received your refund within 10 business days of receiving your notification of refund:
1. Double check your bank account (please remember that the amount refunded won’t include your original shipping costs)
2. Contact your bank or credit card company, as it may take longer before the refund is processed by them and officially posted to your account or card
3. If you have done these steps and still have not received your refund, please email us.
At Coco Couture, we want you to be 100% satisfied with your purchase. We thoroughly check all items before they are sent out to you but, in the unlikely event you receive an item you believe to be faulty/damaged, please contact us within 7 days of receipt of your order at email@example.com (or via our ‘Contact Us’ page) with the following information:
. The order number (or name and address if you can’t put your paws on the order number)
. The faulty item’s name/size
. A description of the fault
. Photos of the fault
If we deem the item to be faulty, we will cover the cost of return shipping. Items must be returned to us within 7 days from receipt of our email to you confirming we will issue you a refund.
RECEIVED THE WRONG ITEM?
Oops, we’re sorry! We want to sort out any issues with incorrect items straight away. Please contact us at firstname.lastname@example.org before returning the item. We will cover the shipping costs if we’ve made a mistake.
WANT TO EXCHANGE AN ITEM?
We know that sometimes it can be hard to get the perfect fit for your pup first time.
If you need to exchange your product for a different size, please email us at email@example.com and we will be more than happy to assist.
If you wish to cancel your order, please contact us immediately via firstname.lastname@example.org – whilst we will make every effort to help, we regret that we cannot cancel an order once it has been processed for dispatch. If this is the case, you will be required to return the item at your own cost.
– If you have any further questions, please drop us an email at email@example.com or send us a message via our ‘Contact us’ page where a human will be more than happy to answer any of your questions or queries.